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Finally, some good news and help navigating the federal labor information labyrinth: The Department of Labor has improved the look and functionality of its primary site.
While it’s not exactly stop-the-presses type of news, it should be a relief for anyone who regularly goes to the official DOL.gov page.
The upgrade has three main elements:
- Made the home page easier to use. For starters, the Department now prioritizes sections of the home page based on what site users seek the most.
- Implemented a new search engine. Searchable content became increasingly unwieldy for the average DOL user, based on the incredible range of information. This took extra time and sapped processing power. Now, the DOL has adopted the free USASearch affiliate program. It gives users a greater range of options, a better way to target a topic, and more up-to-the-minute information.
- Established ongoing pursuit of feedback. The DOL has added a “Was this page helpful?” feature at the top of each page. They want to know: Did you find what you were looking for? Answer yes or no, and provide a comment. This input will be rolled into further improvements.
It looks like the DOL is serious about using feedback to give users what they want: This upgrade is the result of a product testing program sponsored last year by the General Services Administration. Web site users were monitored while trying to execute tasks.
In the words of the Department of Labor: “The experience was eye-opening.”